Company Quality & Environment Policy

The aim of the Company is to provide complete customer satisfaction to the best of our abilities and to ensure that all internal arrangements and practices are suitable for that purpose. The Environmental Policy is to maintain an effective system, appropriate to the scale and environment impact of its activities and services, as Shipping and Forwarding Agents.

In addition, the Company will comply with relevant applicable legislation, regulations and other requirements to which the Company subscribes. This commitment extends to the continual improvement of Quality and Environmental perforrnance together with the prevention of pollution.

To achieve this result the Company has adopted a policy of operating a co-ordinated Quality/Environment System, to meet the requirements of ISO 9002 and ISO 14001, by providing the framework for setting and reviewing environmental objectives and targets.

It is the Company's policy to maintain a programme of IT Solutions, including the use of PC's and EDI, to cover all aspects of the services provided, with the facility to adjust the programmes to suit the specific requirements of individual contracts.

It is understood by the Company that only through the medium of enforcing Standards by the use of IT Solutions can Quality/Environment Standards be assured to a consistent level in a Service Industry, subject to the needs and expectations of customers.

The aim of the IT Solutions is not to remove the flexibility, which is needed on occasions, but to provide a medium of documentation and communication relevant to a specific contract. This will ensure that the work undertaken can be monitored, by the Quality/Environment Representative, in order to confirm compliance with the Contract and Standards.

Directors and Managers have the responsibility to ensure that all personnel engaged in tasks which can influence Quality/Environment are aware of their obligations under the Standards and are provided with adequate suitable resources.

Thc Quality/Environment Representative is authorised to maintain and monitor the Integrated Quality/Environment System and to report to the Company's Management Review Meeting on the continued suitability and achievement of Quality/Environment objectives.

The Company is aware of its responsibility to provide resources for the control of the Integrated Quality and Environmental Management System including, where appropriate, skills, technology and finance. Maximum effort is directed towards providing satisfactory services whilst ensuring that any problems that do arise are resolved in an expedient and professional manner.

The Company's Integrated Management System policy, procedures and where appropriate Quality/Environmental instructions, are documented, controlled, implemented, maintained and communicated to all employees of the Company and is available to the public on the Company’s web site.

	CHAIRMAN: I require all personnel to be aware of their responsibilities for Quality and Environment Policy, Procedures and Instructions. Personnel are to apply them in relation to their responsibilities and performance of their work.
23/06/2008